top of page
  • Who do you ship to?
    We ship to all 48 states in the continental United States.
  • How long will it take for me to get my package?
    We ship super-fast! Sometimes we are even able to ship the same day, but not always. We reserve 48 hours to process all orders. This includes getting your order together, packaging it, and dropping it off at the post office. This process can take longer during the busy holiday months. We are located in Lawrenceville, GA, so the closer you are to us the sooner you will get your goodies. Some of our customers in Georgia have gotten their item two days after they ordered. The same order to California may take three or four days. NOTE: Due to supply chain issues with COVID-19, your package may take a little bit longer!
  • I live in the Lawrenceville, GA area. Can I come pick up my order from your store?
    Absolutely. We offer in-store pick up as an option at check out. Pick up is a great option during the busy holiday season. Plus, we would love to see you!
  • Does your online store reflect what is in your shop?
    Yes! We try to keep our website as up to date as possible. If want to make sure something is in stock please call us at 770-910-7927 during business hours.
  • What if what I receive isn't what I ordered?
    We will be happy to make anything right for you. Double check your order confirmation email first If it doesn't match the shipment and it is our mistake, simply call us at 770-910-7927, or fill out the form on our contact page. We will be happy to talk to you about it.
  • What is your return policy?
    Due to the bulk of our items being perishable, and in compliance with The Food & Drug Administration (FDA policies), Nancy's Candy & Spice does not accept any returns on our products. If something goes wrong with your order we will make it right. Whether it means sending it again or sending you a refund.
  • Is purchasing from Nancy's Candy & Spice safe?
    Absolutely. We do not store your payment information. When you place an order with us, any information submitted is securely encrypted and stored on secure servers. We will NEVER sell any of your information to third parties. We are a small business and would not risk ruining your trust.
bottom of page