186 W. Crogan Street

Lawrenceville, GA 30046

Nancyscandyandspice@hotmail.com

770-910-7927

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© 2019 by Nancy's Candy & Spice

Shipping FAQ

Who do you ship to?

 

We ship to 48 states in the continental United States! Unfortunately, we do not offer international shipping at this time.

 

How long will it take for me to get my package?

We ship super-fast.  Sometimes we are even able to ship the same day, but not always. We reserve 48 hours to process all orders. This includes getting your order together, packaging it, and dropping it off at the post office. That can take longer during the busy holiday months.

We are located in Lawrenceville, GA, so the closer you are to us the sooner you will get your goodies. Some of our customers in Georgia have gotten their item the day after they ordered. The same orders to California may take three or four days. If you are worried about your package's arrival, we can help you! Call us at 770-910-7927, or fill out the form on the contact page.

 

I live in the Lawrenceville, GA area. Can I pick my items up from your store?

Absolutely! We offer in-store pick up. Pick up is a great option during the busy holiday season because it allows you to skip the lines and get your goodies as soon as you walk through the door. Plus, we would love to see you!

Does your online inventory reflect your shop inventory?

Yes! When we run out of a product or get a new product we try to update our online store as soon as possible.

 

How do you guys keep your candy from melting during the summer months?

No one likes melted candy! The solution? Ice packs! These ice packs usually last three to four days, which is about how long it will take your package to reach your house. During the summer months we try especially hard to get your package to you asap to avoid any kind of melting incidents.

 

If your candy melts in the mail we will make it right, so don’t stress about it!

 

What if what I received isn’t what I ordered?

Double check your order confirmation email first. If it doesn’t match the shipment and it is our mistake simply call us at 770-910-7927, or fill out the form on our contact page. We will be more than happy to talk to you and make it right. We are happy when you are!

 

What is your return Policy?

 

Due to the bulk of our items being perishable, and in compliance with The Food & Drug Administration (FDA policies), Nancy’s Candy & Spice does not accept any returns on our products. Edible items may NOT be returned unless you were shipped the incorrect items. If you have any concerns, please contact us right away! If something is wrong we will make it right.

 

Is purchasing from Nancy’s Candy & Spice safe?

 

Absolutely. We do not store your payment information. When you place an order with us, any information submitted is securely encrypted and stored on security servers. We will NEVER sell any of your information to third parties. We are a small business located in downtown Lawrenceville, GA and would not risk ruining your trust!

I am wanting to place a large order for Christmas, how do I go about this?

 

I recommend using the "contact us" page to let us know about your specific needs. You are also more then welcome to call us at 77o-910-7927 and we can answer your questions. You can also order through our online shop, but if you need custom gifts it is better to call us.

I am in Georgia and I want to place an order for Christmas. What is the latest I can order to get my items on time?

Place your order before December 20th to get your item on or before Christmas eve. If you live in Georgia it normally takes only a day for you to get your item, but during the busy holiday months it is best to play it safe and allow for a few more days in the mail.

I live outside Georgia and I want to place an order for Christmas. What is the latest I can order to get my items on time?

Place your order before December 18th to get your items on or before Christmas eve. If you live outside of Georgia it normally takes two to three days for you to get your item, but during the busy holiday months it is best to play it safe and allow for a few more days in the mail.